Cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
You have up to 60 days after purchase to exchange or return most items, unless noted in our exceptions. Just provide your receipt, and we will refund the purchase price to the original form of payment.
Returns (if applicable)
We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
To be eligible for a return, your item must be unused and in the same condition that you received it (we may request photos). It must also be in the original packaging, with the respective manuals.
Customers will be responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please do not return any product without contacting Beetno for return authorization. Unauthorized returns, as well as C.O.D. shipments, will be refused.
Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds (if applicable)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).
- No one is present at the address to receive the order, as a result of returning the order to the sender.
In order to resubmit the order, customers will be responsible for paying the shipping costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Exceptions
30 days
• Smart Home Technology - Smart home thermostats, smart security & safety and smart doorbell products, etc. can be returned within 30 days of purchase.
• Seasonal Items and Holiday Product & Decor, etc. can be exchanged or returned within 30 days of purchase.
60 days
• Electrics - Baby monitoring devices, baby food prep, etc. can be exchanged or returned within 60 days of purchase.
• Clothing - Baby, toddler and maternity clothing that is new, unused and has all tags may be returned within 60 days of purchase.
• Car Seats and Strollers - Car seats and strollers in new and unused condition with all original packaging, warranty and registration information included may be returned within 60 days.
• Breast Pumps - For safety purposes, breast pumps that are unused, unopened and in original sealed packaging may be returned within 60 days.
• Seating and Acitivity Items - Pack n plays, swings, high chairs, boucers, baby seats, and walkers/entertainers must be returned in new and unused condition with all original packaging and may be returned within 60 days.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), Shipping, Delivery, Gift Wrap and Assembly Charges. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
To complete your return, we require a receipt or proof of purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.